Privacy Policy

This website, gemeasy.in, is operated by Tradebot Ventures Private Limited, which provides services under the brand GemEasy / GemEZ ("GemEasy", "we", "us"). We respect your privacy and handle personal data in line with the Information Technology Act, 2000, its applicable rules, and the Digital Personal Data Protection Act, 2023.

1. Information we collect

• Information you give us: name, phone number, email address, business or organisation name, city/state, and details of your enquiry (for example GeM registration, tender, bid or certification requirements) when you fill in a form, call, email or message us on WhatsApp.
• Information from advertising forms: if you respond to our ads on Facebook or Instagram (Meta) or other platforms, including lead forms, we receive the details you choose to submit there.
• Automatically collected information: device and browser type, IP address, pages visited, referring page and approximate location, collected through cookies and similar technologies, including analytics and advertising tools such as the Meta Pixel where enabled.

2. How we use your information

• To respond to your enquiry and provide consultancy on GeM, government tenders, vendor assessment, certification and compliance.
• To contact you by phone, email, SMS or WhatsApp about the service you asked for.
• To send updates or offers, only where you have agreed; you can opt out at any time.
• To measure and improve our website and advertising, including showing relevant ads and building audiences on platforms such as Meta.
• To meet legal, tax and regulatory obligations and to prevent fraud or misuse.

3. Sharing of information

We do not sell your personal information. We share it only with:

• Service providers who help us operate (website hosting, email, analytics, CRM and communication tools), under confidentiality obligations.
• Advertising and analytics partners such as Meta Platforms and Google, for ad delivery and measurement.
• Government portals, authorities, laboratories or certification bodies, only when needed to carry out a service you have engaged us for, and with your knowledge.
• Authorities where required by law.

4. Cookies

We use cookies to keep the website working, remember your language choice, understand usage and measure advertising. You can block or delete cookies in your browser settings; some features may then not work fully. You can manage Meta ad preferences in your Facebook or Instagram settings.

5. Data retention

We keep personal information only as long as needed for the purpose it was collected, or as required by law (for example tax and accounting records), and then delete or anonymise it.

6. Data security

We use reasonable technical and organisational safeguards to protect your information. No method of transmission over the internet is completely secure, but we work to protect your data and limit access to authorised people.

7. Your rights

You may ask us to access, correct, update or delete your personal information, withdraw consent, or stop marketing messages. To do so, contact us using the details below. We will respond within a reasonable time.

8. Children

Our services are for businesses and adults. We do not knowingly collect personal information from anyone under 18.

9. Third-party links

Our website links to external sites such as the GeM portal. We are not responsible for their privacy practices; please read their policies.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with its effective date.

11. Contact / Grievance Officer